Refund policy

Updated November 3, 2026

For purchases or bookings made after following a Tokyo Knives affiliate link, returns, refunds, cancellations and exchanges are handled by the external retailer, seller or booking provider that accepted the transaction.

Products ordered from an external retailer

Use the retailer’s order page or customer-service channel to request a return, exchange, cancellation or refund. Eligibility, deadlines, item-condition requirements, return costs and refund methods depend on the policy that applies to your order and any rights provided by law.

Wait for the retailer’s instructions before sending an item back. Tokyo Knives does not receive returns for affiliate purchases and cannot issue refunds for payments collected by another company.

Viator and other travel bookings

Use the booking provider’s reservation-management or support channel. Cancellation windows and refund conditions can differ between experiences and dates. Refer to the terms attached to your actual reservation rather than assuming that every experience has the same cancellation policy.

Earlier direct orders

If you previously placed an order directly with Tokyo Knives, contact support@tokyoknives.com with the order reference and a description of the issue. The current affiliate-only model does not remove rights or obligations associated with an earlier direct order.

Website corrections

If a product description or link on Tokyo Knives appears inaccurate, tell us which page is involved so we can review it. Reporting a website issue does not submit a return or cancellation request to an external provider.